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ITIL® 4 Foundation – Virtual Classroom

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organisation with ITIL 4 guidance.  

Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

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ico DELIVERY METHODS

Virtual Classroom delivered by 20/20 Business Insight

city and guilds logo square
ico DELIVERY METHODS

Virtual Classroom delivered by 20/20 Business Insight

ico PRICE
£0.00 (£1,434.00 inc VAT)
Project Management

ITIL® 4 Foundation – Virtual Classroom

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organisation with ITIL 4 guidance.  

Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

This 2day virtual classroom course is a fully immersive and interactive experience. Taught by a fully qualified facilitator, it will help attendees understand the common language and key concepts, and to show them how they can improve their work and the work of their organisation with ITIL 4 guidance 
 

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COURSE OVERVIEW

What Will I Learn On This Course?

Please use the dropdown options below to read all the details about this course.
Who is this course for?

Who is this course for?

  • ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.  
  • It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

What you'll learn?

  • How modern IT and digital service organisations operate  
  • How value streams increase speed and efficiency  
  • How cultural or behavioural principles guide work that benefits the wider organisation 
  • How to use commonly-used service management terms and concepts
     

Course content 

The programme will cover the following topics: 

  • Understand the key concepts of service management  
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management  
  • Understand the four dimensions of service management  
  • Understand the purpose and components of the ITIL service value system 
  • Understand the activities of the service value chain and how they interconnect  
  • Know the purpose and key terms of 15 ITIL practices  
  • Understand 7 ITIL practices 

Assessment

The package includes a 1-hour online multiple-choice exam. 

Why choose us?

  • Experience classroom-style training from anywhere. 
  • Our virtual sessions are fully interactive, tutor-led, and designed to keep you engaged – leading to excellent pass rates. 
  • City & Guilds Training partners with 20/20 Business Insight – an APMG-accredited provider with a strong track record of high pass rates. 

Our trusted Project Management delivery partners

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GET IN TOUCH

Register Your Interest

Please fill out the contact form, or alternatively please give us a call or get in touch via email.

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ITIL® 4 Foundation – Virtual Classroom

£995.00

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